Describe Office Automation systems

Front Office and Back Office  August 29, 2013 – 00:25

August 2013

Front Office / Back Office


The terms Front Office (literally "shop") and Back Office ("back of the shop") are generally used to describe corporate parties (or its Information System ) dedicated respectively to the direct relationship with the customer and management to its 'company.

The Front Office (also sometimes called Front line) refers to the front company, visible from customers and in direct contact with this, as the team of marketing, user support or after-sales service.

The Back Office instead designates the set of parts of the information system to which the end user does not have access. It is therefore all the internal processes (production, logistics, stock, sales, accounting, human resource management, ...).

Diagram of a \

In fact, Back Office and Front Office are not completely separated since the team in charge of the relationship with the customers need to have a minimum of information on the processes of manufacture of the product or service business. In contrast, the areas dedicated to the conception of the product must be kept informed of the problems encountered by users or their needs, to fit into a cycle of continuous improvement .

See also

Community assistance and advice.

Und Front Office Back Office

Front Office and Back Office

Sistemas de atención al cliente y sistemas administrativos

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